eCommerce & Marketplace Manager

About Puppy Diary | 关于小狗日记

Puppy Diary (小狗日记) is a Singapore platform where puppy parents find trusted advice on caring for their dogs and can purchase the accessories and services they need - all in one place.

Key Responsibilities | 主要职责

. Drive marketplace growth - identify opportunities through data, competitor benchmarking, and user behaviour insights.

. Plan and execute promotional campaigns (8.8, 9.9,10.10, 11.11, CNY Puppy Specials) and seasonal marketing drives.

. Manage seller listings and product pages to ensure accuracy, quality, and discoverability.

. Track weekly platform performance (GMV, conversion, traffic) and report monthly to leadership.

. Coordinate with logistics, customer service, and content teams to ensure smooth platform operations.

. Handle customer escalations and ensure a high-quality experience for puppy parents on the platform.

. Support onboarding of new sellers and service providers as directed by leadership.

What We're Looking For | 任职要求

. 3-5 years in eCommerce, marketplace operations, or digital marketing.

. Hands-on experience with TikTok Shop, Shopee, Lazada, or similar platforms.

. Background in pet care, dog products, FMCG, or consumer retail is a plus.

. Able to manage a flexible workload and handle difficult customers with composure.

. Proactive, consumer-centric, and passionate about dogs.

What We Offer | 我们提供

. Competitive salary commensurate with experience.

. Flexible and hybrid working arrangements.

. High-ownership role with direct impact on platform growth.

. Learning & development budget for eCommerce upskilling.

How to Apply | 如何申请

Send your CV to [Confidential Information] | Subject: eCommerce Manager Application - [Your Name]