Cross-Border E-Commerce Operations Specialist/Supervisor
Job Type: Full-time
Department: APAC E-Commerce
Job Summary:
We are seeking a highly motivated and detail-oriented Cross-Border E-Commerce Operations Specialist/Supervisor to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platforms, ensuring seamless operations, and driving sales growth in Singaporean and Malaysian markets.
You will collaborate with marketing, logistics, customer service, and aslo other APAC E-Commerce team to enhance the online shopping experience for our customers.
Key Responsibilities:
- Manage day-to-day operations of cross-border e-commerce platforms (e.g., Shopee, Lazada, etc.).
- Optimize product listings, including titles, descriptions, images, and keywords, to improve search rankings and conversion rates.
- Conduct market research to identify trends, competitor strategies, and new growth opportunities in target regions.
- Coordinate with supply chain and logistics teams to ensure efficient inventory management and timely order fulfillment.
- Monitor and analyze sales performance, customer feedback, and key metrics (e.g., CTR, conversion rate, ROI) to refine strategies.
- Implement promotional campaigns, discounts, and localized marketing initiatives to boost sales.
- Resolve cross-border operational issues, including customs clearance, shipping delays, and returns/refunds.
- Collaborate with customer support to enhance post-purchase satisfaction and retention.
Qualifications & Skills:
- Bachelor's degree in Business, Marketing, International Trade, or related field.
- 2 - 8 years of experience in cross-border e-commerce operations field, familiar with Shopee or Lazada operating side.
- Strong understanding of international logistics, payment gateways, and localization strategies.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Excellent communication skills in English and Mandarin is required.
- Self-starter with problem-solving skills and adaptability in a fast-paced environment.
- Pop Mart Fan will be a big plus to this position
