E-Commerce Operations Executive

Key responsibilities

• Manage the daily operations and backend administration of the company's Shopee and Lazada stores, including store setup and optimization, product listing and delisting, pricing, inventory management, and participation in platform campaigns and promotions

• Monitor and analyze key e-commerce performance metrics, including store traffic, conversion rates, orders, sales performance, and customer reviews, and provide recommendations to improve overall store performance

• Support product selection and pricing strategies by monitoring market trends, customer demand, and competitor activities, and continuously optimize the product portfolio

• Plan, coordinate, and execute TikTok and Shopee livestream activities, including livestream content planning, scheduling, script preparation, livestream setup, host coordination, and post-live performance analysis

• Stay updated on platform policies, rules, and operational requirements to maintain good store and account health

• Handle customer enquiries, after-sales matters, and platform-related disputes when required

• Coordinate closely with Supply Chain, Warehouse, Logistics, Marketing, and other relevant teams to ensure smooth inventory preparation, order fulfilment, delivery, and after-sales processes

• Support the achievement of assigned e-commerce sales targets and business objectives

• Perform other e-commerce operations-related duties as assigned by the reporting manager

About you

• Diploma or above, preferably in E-Commerce, International Business/Trade, Marketing, Business, or a related discipline

• Minimum 2 years of experience in e-commerce operations, preferably with hands-on experience managing Shopee and/or Lazada

• Familiar with Shopee and Lazada seller platforms, backend operations, platform rules, campaigns, and promotional tools

• Experience in TikTok and/or Shopee livestream operations will be an advantage

• Strong analytical skills with the ability to interpret e-commerce data and use insights to improve operational and sales performance

• Good understanding of online product selection, pricing, promotions, and competitor analysis

• Detail-oriented, responsible, and able to work independently in a fast-paced environment

• Good communication, coordination, and problem-solving skills

• Able to work effectively with cross-functional teams

• Able to accommodate livestream schedules and operational rostering when required