E-commerce & Livestream Operations Executive

About the Role

We are seeking a detail-oriented, proactive, and results-driven E-commerce & Livestream Operations Executive to support our online sales growth across Shopee, TikTok Shop, and other digital platforms. This role plays a key part in ensuring smooth livestream operations, effective product planning, and strong overall performance of our e-commerce channels.

Key Responsibilities

Livestream Operations

• Plan, schedule, and coordinate daily/weekly livestream sessions.

• Work closely with hosts, co-hosts, assistants, and technical crew to ensure smooth execution.

• Prepare livestream scripts, product notes, talking points, and promotional mechanics.

• Monitor real-time performance during livestreams and optimize engagement and conversions.

• Track session results (GMV, conversion rate, viewer numbers) and propose improvements.

E-Commerce Operations

• Manage product listings, pricing, inventory coordination, and campaign setups on Shopee/TikTok.

• Coordinate with the warehouse and fulfilment team to ensure accurate stock updates and timely orders.

• Execute platform promotions, flash deals, and voucher strategies to boost sales.

• Track performance metrics and conduct daily/weekly sales data analysis.

Product & Content Coordination

• Work with creative teams to prepare product photos, descriptions, and marketing materials.

• Ensure product information, benefits, and key selling points are updated and accurate.

• Support marketing initiatives such as product launches and influencer collaborations.

Process & Performance Optimization

• Analyse traffic, conversion, and sales data to identify areas for improvement.

• Recommend strategies to increase GMV, viewer engagement, and repeat customers.

• Ensure all operational workflows run smoothly and efficiently.

  Requirements

  • Experience in e-commerce operations, livestream operations, or digital marketing preferred.

  • Familiarity with platforms such as Shopee, TikTok Shop, Lazada, or similar.

  • Strong analytical skills and ability to work with data-driven insights.

  • Good communication and coordination skills, especially with cross-functional teams.

  • Ability to multi-task and work in a fast-paced, retail/commerce-driven environment.

  • Proficiency in English Mandarin is an advantage to liaise with internal teams and hosts.

  What We Offer

  • Competitive salary package.

  • Fast-growing and dynamic work environment.

  • Opportunities to learn livestream commerce, product management, and digital retail strategy.

  • Career growth within the e-commerce and marketing teams.