E-Commerce Executive | Jurong East

0-2 years
2800 - 3200 SGD monthly
22 days ago
Job Description

Job Description:

- Processing and coordinating daily online orders, deliveries, and returns of customer orders for e-commerce platforms (Shopee, Lazada, etc)

- All parcels are dispatched within the given deadlines, liaising with platform managers, logistic managers/dispatchers if required

- Replying to customer queries in a timely and professional manner

- All customer reviews are reflected and reacted upon (e.g.: Late/damaged parcels, bad packaging, preparation for replacements, follow-up)

- Participation in sales campaigns (e.g. 6.6 sales, flash sales, etc)

- Managing monthly sales and promotions of platforms to meet monthly sales target

- Monitoring and maintaining accurate inventory count across platforms

- Designing of marketing materials (sales banners, product banners, etc)

- Maintenance of SKUs under all platforms, including launching of new SKUs and updating current SKUs.

Additional duties of the E-commerce Executive include:

  • Preparing monthly revenue reports for the accounts department
  • Maintaining all supplies within the E-commerce office including office and packaging supplies
  • Liaising with new platforms to expand market reach
  • Recommending product pricing after factoring costs (commissions, products, and packaging materials)
  • Optimizing workflow within the E-commerce office. (e.g.: Reorganizing of product/supply placements, sourcing and implementation of new equipment)

Requirements:

  • Diploma/Degree in Marketing / E-Commerce/ Other relevant courses is a plus
  • Strong organizational skills, with the ability to prioritize tasks
  • Excellent time management skills and ability to multi-task
  • Good verbal & written communication skills
  • Excellent customer service attitude and skills
  • Competent in Microsoft Office, Outlook, emails
  • Ability to work independently and be self-driven within a team structure
  • Cross-functional capabilities - the ability to be hands-on with all teams
  • Detail and deadline-oriented

Working Day & Timing:

Working Day & Timing: 5.5 days work week

Monday to Friday: 9am - 6pm

Saturday: 9am - 1pm

Working Location: 2 Jurong Gateway Road

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