Role Overview
We are looking for a creative and detail-oriented E-commerce & Design Executive to manage our online store and support visual content creation. This role combines digital operations with creative design to enhance brand presence, customer experience, and online sales performance.
Key Responsibilities
1.E-commerce Management
- Manage and update products on e-commerce platforms (e.g., Shopcada, Shopee, Lazada)
- Ensure product listings are accurate, attractive, and up to date (images, descriptions, pricing, inventory)
- Monitor orders, coordinate fulfillment, and liaise with logistics/warehouse
- Track sales performance and prepare basic reports
- Support promotional campaigns (e.g., discounts, bundles, festive launches)
2.Digital Content & Design
Create marketing visuals for:
- Social media (Instagram, Facebook)
- Website banners
- E-commerce product images
- Posters and promotional materials
Ensure designs are aligned with brand identity and messaging
Support simple photo editing and product styling
Work with team to develop campaign concepts and visual storytelling
3.Marketing & Campaign Support
- Assist in planning and executing online campaigns and product launches
- Update website content and landing pages
- Support email marketing (e.g. Mailchimp)
- Coordinate with internal teams for promotions and content
4.Customer Experience
- Respond to online customer inquiries (where required)
- Ensure smooth and pleasant online shopping journey
- Gather feedback to improve products and services
Requirements
- Diploma or Degree in Marketing, Design, Business, or related field
- Experience in e-commerce platforms (Shopify, Shopcada, Shopee, etc.)
- Proficiency in design tools (Canva, Adobe Illustrator, Photoshop)
- Basic understanding of digital marketing and social media
- Strong attention to detail and good organizational skills
- Creative mindset with a passion for branding and storytelling
- Able to work independently and as part of a team
Preferred (Bonus) Skills
- Photography or videography skills
- Copywriting (English & Chinese is a plus)
- Experience in CRM or email marketing tools
- Interest in sustainability / social enterprise / mindful living
What We Offer
- Meaningful work with a purpose-driven organization
- Opportunity to grow in both digital and creative skills
- Collaborative and supportive team environment
