E-commerce / Customer Service Executive/Live Stream

E-commerce

• Daily operations includes preparing of orders and packing of orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Managing customer enquiries on platform chats
• Develop, create and manage product listing on E-Commerce websites/platforms
• Team Player - works with various departments (product management, graphics & sales) to provided updated content on respective platforms.
• Handle on screen and backend livestreams

Customer Service

• Identify and assess customers needs to achieve customer satisfaction
• Provide accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Attend to walk-ins in Showroom - product enquiries and servicing
• Take the extra mile to engage customers

Requirements and skills

• Customer orientation and ability to adapt/respond to situations
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and effective time management
• Willing to appear on screen

Working Hours

• 5 Day Work (Saturday included, Rotation basis)
• Working hours: 9am - 5pm