E-commerce Customer Service Executive

Why Join Us

• Be part of a fast-growing, dynamic industry

• AWS and performance-based bonuses

• Supportive, friendly, and collaborative team culture

• Continuous learning and career development opportunities

• Work with regional teams and gain exposure to multiple markets

What You'll Do

• Respond to customer enquiries via live chat, email, and other channels

• Support customers before and after purchase to ensure smooth service experience

• Coordinate with overseas teams on order and shipment updates

• Follow internal SOPs and assist with ad-hoc operational tasks

What We're Looking For

• Experience in retail, e-commerce, or lifestyle customer service is a plus

• Strong problem-solving skills with a service-oriented mindset

• Clear communicator with good interpersonal skills

• Well-organised, proactive in follow-ups, and good time management

• Patient, detail-oriented, and responsible

• Good command of English