Internship Overview
The Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution.
Internship Objectives
- Support smooth day-to-day ecommerce order operations
- Gain practical exposure to customer service in an ecommerce environment
- Assist in basic logistics coordination and order tracking
- Learn structured documentation and escalation processes
Scope of Responsibilities
1. Ecommerce Operations Support
- Assist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell)
- Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervision
- Help monitor order progress and flag issues such as stock shortages or fulfilment delays
- Maintain accurate records of orders, order exceptions, and inventory movements
2. Customer Service Support (Ecommerce-Related)
- Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidance
- Support responses to basic customer questions on:
- Order status
- Product availability
- Promotions and vouchers
- Log customer enquiries and actions taken according to internal guidelines
- Escalate complex or sensitive issues to supervisors with clear notes
3. Logistics & Inventory Coordination Support
- Assist in tracking deliveries and shipment statuses
- Support coordination with internal dispatch teams or logistics partners for deliveries and collections
- Learn to navigate internal systems (e.g. Warehouse Management System) to check order or stock status
- Assist with basic inventory checking or reconciliation activities when required
Requirement:
- Currently pursuing a Diploma or Degree in Business, Marketing, Ecommerce, Logistics, Supply Chain, Operations, Customer Service or a related field.
- Basic knowledge of Microsoft Excel / Google Sheets.
- Comfortable working with computers and learning new systems or platforms.
- Good attention to detail and willingness to learn.
- Good communication and interpersonal skills.
- Organised and able to manage multiple tasks.
- Proactive, responsible and willing to take ownership of assigned tasks.
- Able to work well independently as well as within a team.
- Interested in learning about ecommerce, logistics, order fulfilment and customer operations.
