Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
Responsible for the proper, efficient and profitable functioning of the hotel
Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
Assist in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report report any variance and take corrective actions
Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
Requirements:
Diploma in any field, preferrably in Hospitality
At least 4 years of experience in a similar capacity in hospitality industry
Team player with positive attitude, enthusiasm and initiative
