Duty Manager

Job Overview:

• Our client is seeking a Duty Manager to oversee daily operations, ensure smooth event execution, and maintain high service standards.
• You will lead shift operations, coordinate manpower, manage customer and stakeholder relationships, resolve operational issues, and take charge during incidents or emergencies.

Job Responsibilities:

• Lead daily operations and shift manpower deployment.
• Ensure service quality and operational excellence.
• Handle customer feedback, escalations, and incident management.
• Coordinate with internal teams, vendors, and event organizers.
• Conduct shift briefings, inspections, and operational reporting.
• Coach frontline staff and drive continuous improvement.

Requirements

• Experience managing operations in a relatively large and fast-paced environment, handling cross-functional coordination, customer escalations, and operational incidents.
• Experience leading operational teams event operations experience is an advantage.

To Apply:

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We regret that only shortlisted candidates will be notified.

Tai Yen Wen (Eunice)

Reg No: R22105780

Talent First Pte. Ltd.

EA License No: 26C3535