Shangri-La's Rasa Sentosa, Singapore
Job Summary
As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.
As a Duty Manager, we rely on you to:
- Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
- Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay
- Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
- Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
- Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
- Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations
We are looking for someone who:
- Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
- Experience using OPMS and related hotel front office systems to manage guest services and operations.
- Educational background related to hotel management is preferred
- Experience in managing emergency response and crisis management situations
We Offer
- 5-day work week
- Learning and Development opportunities for career development
- Medical and insurance coverage
- Special employee discount within Shangri-La Group
- Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for Click the apply button now!
