Duty Manager

Key Responsibilities

1 Operations Management

• Supervise daily hotel operations during assigned shifts.

• Ensure smooth coordination between Front Office, Housekeeping, Security, and Engineering.

• Monitor occupancy, room status, and operational workflow.

• Conduct shift briefings and handovers.

2 Guest Service &

• Handle guest complaints and service recovery p

• Ensure prompt resolution of issues to maintain guest satisfaction.

• Manage VIP arrivals and special req

3 Staff Supervisi

• Guide and support front office and

• Ensure staff compliance with hotel SOP and service standards.

• Provide on-the-job coaching where necessary.

4 Safety & Compliance

• Ensure compliance with hotel policies and safety regulations.

• Respond to emergency situations (e.g., fire alarm, medical cases).

• Coordinate with Security during incidents.

5 Reporting

• Prepare daily shift reports.

• Escalate major operational issues to Management.

Requirements

• Diploma or Degree in Hospitality / Business / related field preferred.

• Minimum 2-3 years of hotel front office or supervisory experience.

• Strong leadership and problem-solving skills.

• Good communication skills in English (Mandarin is an advantage).

• Able to work a 6-day work week and rotating shifts, including night shifts.

Preferred Qualities

• Service-oriented mindset

• Calm under pressure

• Strong coordination ability

• Positive leadership attitude