[Job ID: 1486904]
Responsibilities:
- Oversee daily Front Office operations including reception, cashiering, reservations, phone services, and baggage handling.
- Supervise front office staff to ensure high service standards and professional conduct.
- Handle guest enquiries, feedback, and complaints promptly and professionally.
- Assist with guest check-in and check-out when needed.
- Manage VIP guest arrangements, including room inspections, escorting VIPs, and coordinating with departments.
- Review shift logbooks and ensure proper follow-up on issues.
- Manage room inventory, reservations, and coordinate with Sales to optimize occupancy and revenue.
- Monitor housekeeping discrepancies and resolve them quickly.
- Handle front office financial tasks such as cash float, paid outs, and rate adjustments according to policy.
- Train, guide, and supervise reception staff.
- Support hotel security procedures and emergency responses when required.
- Perform other related duties as assigned.
Requirements:
- Minimum 2-3 years of front office or supervisory experience in the hotel industry.
- Proficient in Opera PMS or other hotel management systems.
- Willingness to work rotating shifts, weekends, & PH.
- Hospitality-related certifications such as CERT, service excellence, leadership, or operations are an added advantage.
To Apply, please kindly email your updated resume to [Confidential Information]
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EA Personnel Name: Yip Yan Wen, Esther
EA Personnel Reg. no.: R25152371
EA License no.: 07C5771
