Driver Operations Coordinator (Part Time)

Company Intro

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a glocal approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Role Summary

We are looking for a reliable and customer-focused Driver Operations Projects Coordinator (Part Time) to support daily delivery operations and client coordination. This role involves assisting with order routing, driver assignment, and real-time monitoring to ensure smooth and timely deliveries. The ideal candidate is responsive, adaptable, and comfortable working in a fast-paced operational environment.

What you'll do

• Assist with routing and scheduling client delivery orders

• Assign drivers from the existing driver pool based on route requirements

• Provide timely support to clients regarding their orders

• Monitor active deliveries and help resolve operational or delivery-related issues

What we seek

• Strong customer service mindset with good communication and interpersonal skills

• Ability to work independently with minimal supervision

• Good problem-solving skills and adaptability to changing client needs

• Comfortable using various online communication channels to engage with clients

What you'll need

• Availability to commit to a minimum 3-day work week (2 weekdays, 1 weekend)

• Ability to work at least 1 morning shift (7:00 AM - 3:00 PM) and 2 evening shifts (5:00 PM - 10:00 PM)

• Willingness to attend onsite training (training will be provided)