About the role
We are looking for a Donor Relations Officer to provide excellent front-line customer service and administrative support in donor relations. This role involves attending to walk-in visitors and donor inquiries, managing donation processes, and handling cashiering duties. The ideal candidate should be bilingual, detail-oriented, and comfortable working in a temple environment. If you have strong communication skills and enjoy interacting with people, we welcome you to join our team!
What you'll be doing
Customer Service & Donor Support
- Provide front-desk assistance to walk-in visitors and donors.
- Manage and respond to phone and email inquiries professionally and promptly.
Donation & Fund Collection
- Oversee donation processes, ensuring proper handling and documentation.
- Perform cashiering duties, handling cash, cheques, NETS, and credit card transactions.
- Maintain accurate donor records and generate reports as needed.
Administrative & Financial Duties
- Perform general administrative tasks, including data entry, filing, and record-keeping.
- Track and manage inventory of adoption items, ensuring proper documentation.
- Prepare daily settlement reports for submission to the finance department.
- Audit cash register float, NETS cards, and other financial items in the front office.
What we're looking for
- Minimum qualification of N Level or O Level and above.
- No prior experience required training will be provided.
- Candidates with relevant experience will be considered for the Executive role.
- Proficient in computer skills and administrative tasks.
- Bilingual to communicate with donors.
- knowledge on Han Yu Pin Yin is an advantage.
- Strong interpersonal and communication skills.
- Willing to work on weekends, Chinese New Year, Vesak Day, and public holidays.
- Comfortable working in Chinatown and within a temple setting.
