Director, Workplace Experience & Facilities (Tech Environment)
SUMMARY
You will be experienced in providing outstanding site services management, proactively leading, monitoring and controlling all portfolio activities. You'll be passionate about state-of-the-art site operations for beautiful office space and effective in sourcing and managing high performing vendors to support the vision. A keen eye for detail, a grasp of financial metrics and world class stakeholder management will be your suit.
Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity and accountability whilst maintaining a sense of fun in a fast-paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding the Clients expectations will drive your success.
KEY RESPONSIBILITIES
Leadership & Team Management:
- Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team's success means your success
- Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development
- Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1's, follow ups and oversight will allow you to manage your team's workload
- Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE's and HR to effectively resource and build workforce planning and succession plans for our teams and vendors
- Encouraging your teams to engage with peers on other accounts, attending Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus
Client & Stakeholder Management:
- Unprecedented business growth, working on an exceptionally exciting account with a client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success
- EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution-oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders
- Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently
- A people person, you'll understand the value of true collaboration and build good business relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)
- Responsible for achieving all KPI's and SLA's in the Client contract through continuous delivery of exceptional quality service
Operations:
- Further development of SOP's and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery
- Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key
- You'll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance with the guidelines set by our client
- Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country's financial operations are meeting or exceeding targets
- Educating your team on compliance with the company and our Client's H&SE (health & safety environment) and Risk Management policies and procedures
- A component of your role will be supporting UX (User Experience) programs, new technology system / tool rollouts, training programs / workshops etc, through driving implementation and consistency
- Reporting, analysis, data driven decisions will be your, you'll be confident and well informed when conducting presentations
Sourcing & Vendor Management:
- Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client
- Ensure the strategic sourcing initiatives across the portfolio are followed and all the provided tools are utilised.
- Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities
- Ensure vendors performance is managed, and all services are delivered as per the contract
REQUIREMENTS
- A large-scale FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projects
- Experience working in a tech sector environment a plus
- Excellent people skills and ability to interact with a wide range of stakeholders
- Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Ability to understand and interpret commercial contracts
- Budget management and financial analysis skills
- PC literacy and proven ability to manage daily activities using various systems.
- Experience with Client reporting and preparation of reports
The person we need will be:
- Confident, clear and comfortable in communicating with a diverse group at all levels of the organisation. You understand when to provide high level and concise updates, and the time for a more detailed analysis and update. Your written communication will be just as good, with an eye for detail, awareness of perspectives and focus on our desired outcome
- Good presentation skills
- Self-motivated confident & energetic
- Ability to work across multiple, matrix reporting environments and prioritise activities accordingly
- Ability to effectively deal with stressful situations
- Flexible - able to adapt to rapidly changing situations
- Goal-oriented - able to focus on meeting all performance targets
- Team player - able to cooperate and work well with others to meet targets
