Director - Staffing Operations (Client Services)

Responsibilities

. Identifying new business opportunities-with Go to Market Strategies and Solution Selling+Execution

. More market share and keys accounts Wallet Share Growth for existing clients Increase share of wallet within the strategic clients

. Responsible for the full spectrum of Staffing Business - Sales and Delivery

. Client management and escalation control by addressing client satisfaction issues promptly

. Team management Managing and supervising the performance of team members and assisting them to achieve their targets and resolve issues stable team and achievement driven

. Conducting in-depth data analyses using traditional and advanced methods

. Responsible for exploring and developing new businesses across verticals/geographies

. Interacting with Q-level, CMs, Directors etc. getting immediate opportunities and schedule meetings.

. Provide support to the top management with respect to strategic decision-making and advice on important organizational issues to improve the performance

. Provide support, guide and coach managers in performance management, training needs definition, identification and fostering of high-potentials, succession and career path planning and conduct local talent reviews

. Signing contracts and establishing operations independently with the Fortune 500 companies

. Measuring market risk like growing competition

. Sales and Delivery responsibility and execution along with Program Accountability for the business

. Sales, Delivery and overall operations efficiency

. Have to be instrumental in dealing with the clients and streamlining collection process

. Reaching business targets in terms of clients acquired and MSA signed

. Driving results and efficiency through existing and new client management

. Business Accounts and Delivery Management

. Retention of existing client and acquiring new businesses

Skills/ Qualifications

. At least 15 years experience in driving revenue and key account management, with experience in client and talent acquisition

. Extensive experience in General and IT Staffing recruitment Experience in the recruitment of both business positions and back office positions

. Extensive experience in opening new markets and operations management including driving Client-Sat, compliance and good governance practices Should have sales experience in IT industry/BFSI industry predominantly in Staffing business

. Must be involved planning and implementing best practices on sales, delivery, marketing, and business initiatives to support corporate objectives

. High level skills in MS office (Word, Excel, PowerPoint) and SharePoints and Drives

. Able to do the job independently Should be Self-driven and motivated to achieve success

. Excellent leadership attributes, strong coordination skill with ability to influence seamlessly

. Excellent communication skills and the ability to effectively influence all levels of people in the organization.

. Ability to think critically and multitask with a sense of future prediction Must have excellent communication and inter-personal skills

. Must plays a critical role in creating leadership, strategic client partnerships and profitability improvement

This is in partnership with the Employment andEmployability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to Quesscorp Singapore'sPDPA and e2i's PDPA.

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