Director, Product Strategy & Operations

About the Team

The Product team at Airwallex is a group of passionate builders and problem-solvers obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers needs to design and build unified, intuitive, and scalable products.

The Product Strategy & Operations function is the governance engine for the entire Global Product organization. The Director will lead the development and operationalization of our long-term product vision, ensuring maximum impact and efficiency across all product pillars. This is a highly visible, cross-functional role that directly impacts our company-wide growth trajectory.

What you'll do

Airwallex is looking for a senior leader to step into the Director, Global Product Strategy & Operations role, playing a pivotal part in defining the future product landscape and ensuring operational excellence across the entire product lifecycle. This role is responsible for bridging the gap between our C-level vision, commercial goals, and product execution.

This role is based in Singapore.

Key Responsibilities:

• Product Strategy Leadership: Own, develop, and institutionalize the multi-year global product strategy, translating executive vision and market intelligence into a clear, actionable product roadmap and set of strategic priorities for the entire organization.

• Strategic Market Insights: Direct and conduct sophisticated market analysis, competitive deep dives, and complex data modeling to identify disruptive opportunities, validate big product bets, and establish a comprehensive, evidence-based view of future customer needs and market white space.

• Operational Governance & Scalability: Design, implement, and govern robust Product Development Life Cycle (PDLC) frameworks, OKR tracking, and product prioritization processes to embed operational excellence and accelerate time-to-market across all product teams globally.

• Cross-Functional Alignment: Serve as the key strategic bridge between Product, Engineering, Commercial, Finance, and Legal, ensuring consistent alignment on strategic goals, resource allocation, and go-to-market execution standards.

• Executive Communication & Stakeholder Management: Prepare and deliver high-stakes strategic reviews and proposals to the C-Suite (CEO, CPO, etc.), synthesizing complex strategic challenges into concise, compelling recommendations that drive critical business decisions.

• Strategic Initiative Incubation: Lead the end-to-end incubation of high-priority, zero-to-one strategic initiatives, managing cross-functional teams to prove commercial viability before transitioning them into established product groups.

Who You Are

You are a proven leader and strategic operator with a track record of driving large-scale change within high-growth, technically complex environments.

Minimum Qualifications:

• 10+ years of experience in a highly analytical and strategic role, with a significant portion in either a top-tier strategy consulting firm or within a Product Strategy/Operations leadership function at a leading B2B Fintech or high-growth global technology company.

• Demonstrated experience driving strategy formulation and operational change management across a global, multi-product organization.

• Exceptional executive-level written and verbal communication skills, with the ability to synthesize complex, ambiguous concepts into clear, persuasive narratives for C-level audiences.

• Mastery of first-principles thinking and advanced analytical problem-solving to dissect business challenges, model growth scenarios, and establish data-driven strategic direction.

• Proven ability to influence and manage senior stakeholders without direct reporting authority, fostering collaboration and achieving consensus across highly diverse functional teams.

• Bachelor's degree in a quantitative or technical field an MBA or equivalent advanced degree is highly preferred.

• Deep domain expertise in global technology, financial services, or payments is a significant advantage.