Director, Product Management (UI/UX)

Make an impact by

• Define and manage 5G/IoT CMP platform features and roadmap, introducing new capabilities aligned with business objectives.

• Ensure features address customers 5G/4G IoT connectivity lifecycle management and network assurance needs.

• Design and optimise user journeys (including UX and process flows) to enhance customer experience.

• Drive intuitive UI/UX design by translating complex telecom workflows into simple, user-friendly interfaces that improve usability and reduce operational effort.

• Work closely with design and engineering teams to implement consistent design standards, usability best practices, and data-driven interface improvements.

• Collaborate with cross-functional teams (business, development, operations) to deliver platform enhancements.

• Partner with third-party providers to integrate value-added capabilities into the Paragon platform.

• Define and optimise business processes for Day 1 and Day 2 operations.

• Drive adoption of platform services.

• Support go-to-market initiatives by developing sales and marketing collateral in collaboration with product marketing.

Skills for success

• Strong understanding of 4G/5G technologies, including 3GPP standards and mobile network architecture.

• Experience with CMP platforms and familiarity with leading IoT/M2M (4G/5G) connectivity lifecycle management solutions.

• Significant experience in telecom product management, including exposure to software development lifecycle processes.

• Experience launching and onboarding mobile connectivity products.

• Understanding of CMP market landscape, including domestic and regional IoT/M2M customer use cases.

• Familiarity with IoT/4G connectivity order and service fulfilment processes.

• Understanding of UI/UX principles, including user journey mapping, wireframing, and usability optimisation for enterprise platforms.

• Ability to use customer feedback, analytics, and usability testing to continuously improve interface design and user experience.

• Demonstrated ability to take initiative and work independently.

• Ability to collaborate effectively with cross-functional teams to achieve business objectives.