Assist PWG front office (Relationship Managers and Assistant Relationship Managers) and lead Assistant Relationship Managers (ARMs) re, transactional activity, client onboarding, account setup/maintenance, client offboarding and related tasks. Coordinate onboarding activity centrally together with the Client Onboarding and Lifecycle Management Lead
Prepare, maintain, and organize client lifecycle management materials (training, checklist, guidelines), contributing also to NPC proposals, and ad-hoc information requests.
Respond promptly to client queries and coordinate internal / external follow-ups.
Support client onboarding pipeline prioritization, ensuring timely and accurate execution of client onboarding and account refresh activity
Help identify process efficiency opportunities and assist in change initiatives.
Develop, implement, and monitor key controls for processes owned by the ARMs and the Client Onboarding and Lifecycle Management teams
Ensure compliance with regulatory requirements, Suitability, Tax, KYC, and AML checks.
Maintain updated client records and manage information in CRM systems.
Collaborate with internal teams such as investment, product, and operations to deliver seamless client service.
Assist in planning and coordinating intra and cross departmental training regarding Client Onboarding and Lifecycle Management requirements
Qualifications:
Bachelor's degree in Finance, Business, Economics, Law or related field.
At least 10 years of experience in banking, wealth management, or financial services.
Good understanding of financial products and market dynamics.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal abilities.
Familiarity with regulatory standards and compliance processes.
Proficiency in Microsoft Office and CRM tools.
Fluency in English, Cantonese, and Mandarin is required due to the role's need to communicate effectively with clients who speak these languages
Relevant certifications (e.g. CACS 1, 2) are advantageous.
