ROLE OBJECTIVE:
Being a cornerstone of MindChamps preschool business, this leadership role is responsible for developing strategic approach to business development and excellent customer care to meet the business goals.
ROLE RESPONSIBILITIES:
- Oversee the day-to-day operations and management of the various preschool centres in Singapore
- Drive P&L growth of the business, with established measurable KPIs of the centres.
- Establish quality standards in preschool centres in alignment with the Early Childhood Development Agency's licensing requirements.
- Review, monitor and coach Centre Leaders and Teachers in maintaining quality classroom and learning environment in all Centres, that promote learning in accordance to the curriculum framework.
- Ensure continuity of staffing needs to support effective delivery of the curriculum
- Responsible for the review and development of standard operating procedures for adoption and implementation at the centres.
- Conduct regular audit checks to ensure centre compliance to regulations and solid operational efficiency
- Chart the direction of all preschool centres (directly owned and franchise operated), and the development milestones to meet organizational goals
- Provide operational and consultancy support to franchisees to help the centres to achieve outstanding service deliveries to customers
- Lead Centre Leaders & advise the appropriate course of action for the safety of children within all Centres.
- Develop strategies to increase the quality and efficiency of support to parents and ensure parents feedback is handled in a timely fashion
- Actively engage with existing and prospective parents to build strong rapport and new business development opportunities
- Lead and deliver significant change and business improvement initiatives, including people and cultural change
- Champion a culture of ethical behaviour and professionalism, in accordance to the AECES code of ethics and Mindchamps core values
REQUIREMENTS:
- Diploma or Tertiary education with minimal 10 years relevant experience in sales, service excellence, business development, franchise management, retail operations and driving revenue growth.
- Experience in the early childhood industry or hotel industry (would be a plus) and knowledge of the regulatory requirements is advantageous though not mandatory
- Passionate about early childhood education
- Proven leadership capabilities coupled with a proactive mind-set committed to delivering outstanding performance
- Driven, result-centric and a growth-oriented mind-set.
- Excellent analytical skills and problem-solving capabilities, with a keen sense of business acumen
- Solid people skills - with the natural flair to engage and influence.
- Strong communication skills - from listening to articulating in both verbal and written format.
- Proven leadership capabilities coupled with a proactive mind-set committed to delivering outstanding performance
