Director of Technical Account Manager

We expect candidates with both English and Mandarin capabilities for this role.

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today's database problems. Cost, scale, downtime, and complexity.

We are looking for a Director of Technical Account Manager (TAM) to lead and scale our APAC technical account management team, reporting to the Head of Customer Success & Alliances. You will be the executive owner of customer technical success for TiDB's enterprise database and DBaaS solutions in the fast-growing AI-era data market.

Responsibilities

- Team Leadership & Development

• Recruit, mentor, and scale a high-performing APAC TAM team.
• Define career paths, KPIs, and operational playbooks for consistent service delivery.

- Strategic Customer Engagement

• Serve as the executive escalation point for top-tier enterprise accounts.
• Build C-level relationships, understand customer architectures, and align TiDB capabilities with their business objectives.

- Cross-Functional Collaboration

• Partner with Sales, Engineering, and Product to influence roadmaps and drive customer growth.
• Proactively identify upsell opportunities, cost optimizations, and performance improvements.

- Operational Excellence

• Oversee technical workshops, training, and executive business reviews.
• Ensure timely resolution of complex technical issues and maintain high customer satisfaction.

Qualifications

- 10+ years in Technical Account Management, Consulting, or Customer Success, with 5+ years in a leadership role.

- Bachelor's degree in Computer Science, Engineering, or related field (Master's/MBA preferred).

- Deep knowledge of databases (RDBMS, NoSQL, NewSQL) and distributed systems.

- Proven experience managing enterprise customer relationships and escalations.

- Strong communication, presentation, and stakeholder management skills.