Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
An exciting opportunity has opened for a
Director of Parent Experience at the Australian International School! If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you!
Position Objective:
- As a member of the School Senior Leadership Team, the Head of Parent Experience (PX) provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.
- The role ensures that communication is clear, coordinated, and confidence-building, and that parent engagement is intentional rather than reactive.
- Working closely with academic and operational leaders, the role strengthens parent trust, belonging, and advocacy across the lifecycle, recognising that sustained retention and positive word-of-mouth are outcomes of consistently strong parent experience, not standalone initiatives.
- The role also defines and monitors parent-facing operational standards (e.g., responsiveness, clarity, service discipline) to ensure the lived experience matches the school's ambition.
- The role operates in alignment with Cognita Regional Brand and Parent Experience frameworks, ensuring that local delivery reflects brand strategy and prioritises Moments of Truth across the parent journey.
Position Requirements:
Essential
- Senior-level experience leading strategic communications, stakeholder engagement, or customer/community experience in complex organisations.
- Demonstrated ability to design and improve stakeholder or customer journeys, translating insight into measurable experience improvements.
- Strong executive presence with the ability to influence senior leaders, inspire teams, and represent the school confidently in parent-facing forums.
- Advanced written and verbal communication capability, including audience segmentation, copywriting and editorial judgement aligned to brand and tone-of-voice standards.
- Strong familiarity with digital communication platforms and tools.
- Proven ability to drive cross-functional alignment and improvement without direct authority.
- Experience defining and embedding platforms & service standards that strengthen stakeholder confidence and operational discipline.
- Typically 10–12 years of relevant professional experience, including leadership responsibility.
Desirable
- Experience in international schools or educational environments.
- Experience in premium service or customer-focused organisations.
Qualifications:
- Degree in Communications, Public Relations, Marketing, Business, Hospitality, Customer Experience, or related field.
- Equivalent professional experience will be considered.
- Customer Experience Certification (e.g. CXXP, Forrester) is advantageous.
Access the full Job Description for this role here .
How to Apply:
Complete this application before the closing date of
08 May 2026.
We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.
Early applications are encouraged, we reserve the right to interview and appoint prior to the closing date for the right applicant.
Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.
