2-5 years
7000 - 8500 SGD monthly
22 days ago
Job Description

STATEMENT OF PURPOSE

  • To assist and/or lead the operations activities to deliver performance, aligned to the company's strategic drive and goal.
  • To drive a mindset of seeking improvement and service excellence to deliver best possible outcomes for the hotel and company.

Job Description

  • Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimisation.
  • Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
  • Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
  • Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
  • Assess Guest Experience in TrustYou, Booking.com platforms and propose opportunity.
  • Prepare, review, and analyse reports timely for management reporting.
  • Review Opera user access matrix and data on a periodic basis.
  • Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
  • Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
  • Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
  • Carry out duties/projects as assigned by line manager from time to time.

JOB REQUIREMENTS

  • A bachelor's Diploma or Degree in hospitality management or a related field
  • 4+ years of experience in a hotel management or operations role
  • Good interpersonal skills and poses excellent problem-solving.
  • Well-verse in Microsoft Office application
  • Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
  • Strong analytical & critical thinking skills with eye for detail

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