Reporting directly to the General Manager, the Director of Operations is a key member of the Hotel Executive Committee and the senior operational leader of the hotel. The role provides strategic and hands-on leadership across Rooms, Food & Beverage, Culinary, Engineering, Security and other operational functions, ensuring exceptional guest experiences, operational excellence and strong business performance.
What You'll Do
- Partner with the General Manager in leading the overall hotel operation and execution of the hotel's business strategy.
- Provide strategic and operational leadership across Rooms, F&B, Culinary, Engineering, Security and other hotel functions.
- Drive guest satisfaction, service excellence and effective service recovery across the hotel.
- Oversee Rooms and F&B performance, ensuring strong operational standards, productivity and profitability.
- Drive revenue, cost management and resource optimisation in partnership with Finance and other key departments.
- Lead, coach and develop the operational leadership team, fostering a high-performing and collaborative culture.
- Ensure compliance with IHG brand standards, food safety, health and safety, security and regulatory requirements.
- Lead cross-functional projects and continuous improvement initiatives to enhance guest experience, productivity and profitability.
What We're Looking For
- Minimum 10 years of progressive hotel operations experience, preferably within an international full-service hotel.
- Previous experience as a Director of Operations, Hotel Manager, Executive Assistant Manager or equivalent senior operational leadership role.
- Strong operational experience across Rooms and Food & Beverage, with a sound understanding of Culinary/Kitchen operations.
- Proven track record managing large-scale hotel operations and multiple operational departments.
- Strong commercial and financial acumen, including budgeting, forecasting, labour management and departmental P&L.
- Demonstrated success in driving guest satisfaction, operational standards and business results.
- Strong leadership, communication, influencing and stakeholder management skills.
- Experience with an international hotel brand and familiarity with brand standards would be advantageous.
Why Join Us
- Be part of the Hotel Executive Committee and play a key role in the hotel's overall business performance.
- Lead a diverse range of hotel operations and make a direct impact on guest experience and profitability.
- Develop and lead high-performing operational teams.
- Work closely with the General Manager as the hotel's key operational counterpart and deputy.
What You Can Expect From Us
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You will be rewarded with a suite of benefits that supports you and your family's wellbeing, including:
- 5-days work week
- Duty Meal
- Uniforms/ Laundry Services
- Birthday Off
- Learning and Development Opportunities
- Flexi Benefit
- Insurance Coverage
- 50% F&B discount at Hotel's selected Restaurant
- Special Employee rate at all IHG Hotels worldwide
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
Who We Are
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
