About the Company
Our Client is a global enterprise technology provider focused on delivering data-driven solutions that help organisations optimise operations and drive long-term customer value.
Responsibilities
We are seeking a senior customer success leader to drive customer adoption, retention, and expansion across a portfolio of enterprise clients, while working closely with regional and country leadership to align execution with broader business and customer strategies.
- Lead and develop customer success functions, including advisory, customer programs, renewals, support, and enablement
- Drive a customer-centric culture focused on value realisation, adoption, and long-term growth
- Collaborate with regional and local leadership to execute customer success strategies and initiatives
- Own customer retention, renewal, and expansion metrics, including recurring revenue growth and churn reduction
- Drive engagement and value delivery across key accounts, including enterprise customers
- Design scalable customer success programs to support both large and mid-market segments
- Provide strategic guidance to customers on optimising and scaling the use of technology solutions
- Monitor and improve performance metrics such as customer satisfaction, utilisation, resolution time, and program effectiveness
- Leverage shared resources and standardised processes to ensure consistency and efficiency
- Support cross-functional collaboration to enhance overall customer experience and delivery outcomes
- Build and lead high-performing teams, fostering accountability, collaboration, and continuous improvement
- Implement structured processes, tools, and governance frameworks
- Champion customer-first behaviours across the organisation and strengthen internal engagement.
Requirements
- Degree in Business, Technology, or a related field
- At least 10 years of experience in customer-facing roles, managing enterprise or strategic accounts
- Proven leadership experience managing teams and cross-functional stakeholders
- Strong background in subscription or recurring revenue business models
- Commercially driven with a strong understanding of customer lifecycle management and value realisation
- Excellent communication, influencing, and stakeholder management skills
- Analytical, adaptable, and able to drive change in dynamic environments
- Experience in enterprise technology or data-driven industries will be an advantage.
Get in touch with us
If you'd like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [Confidential Information] for a confidential discussion.
FCS CAREERS PTE LTD (EA 94C4359)
Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([HIDDEN TEXT]).
