Overview
Director of Client Partnerships oversees the full client servicing function and leads a team of 7 account managers and campaign strategists. This role is responsible for driving client satisfaction, strategic growth, and operational excellence across all key accounts. Director of Client Partnerships works closely with cross-functional teams to deliver impactful marketing solutions and ensure top-tier execution.
Key Responsibilities
Client & Relationship Leadership
- Act as the primary senior contact for key strategic clients.
- Build strong client partnerships by understanding business challenges, goals, and industry landscape.
- Lead strategic planning, quarterly reviews, and long-term growth discussions.
- Manage escalations, contract negotiations, and ensure high client satisfaction.
Team Leadership & People Development
- Lead and manage a team of 7, including Account Managers and Campaign Strategists.
- Provide coaching, mentorship, workflow guidance, and performance reviews.
- Ensure the team delivers high-quality work, meets KPIs, and follows best practices.
- Foster collaboration between accounts, strategy, media, creative, and operations teams.
Business Growth & Revenue Management
- Identify upsell, cross-sell, and expansion opportunities across assigned accounts.
- Develop annual account plans, revenue targets, and profitability forecasts.
- Review scopes, budgets, and margins to ensure financial health of each account.
- Support new business pitches as needed.
Campaign Governance & Delivery Excellence
- Oversee campaign planning, execution, optimization, and reporting.
- Ensure deliverables meet strategic objectives, timelines, and quality standards.
- Work with strategists to integrate insights, data, and performance learnings.
- Drive problem-solving and proactively mitigate risks or bottlenecks.
Strategic Insight & Market Knowledge
- Provide strategic recommendations backed by market insights and data.
- Stay updated on digital trends, media innovations, and industry shifts.
- Translate insights into actionable strategies for clients and internal teams.
Requirements
Qualifications
- Bachelor's degree in Marketing, Business, Communications, or related field.
- 8-12+ years of experience in account management, marketing, digital, or agency roles.
- Proven experience leading teams and managing complex, multi-channel accounts.
Skills & Competencies
- Strong leadership and people management capabilities.
- Excellent communication, negotiation, and client-facing skills.
- Strategic thinker with strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong understanding of digital marketing, campaign strategy, and project delivery.
