Job Description
About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
This role serves as the principal authority for the connectivity layer of the enterprise – everything that moves data between locations, users, and services, including devices connecting to these networks. This role sets the long-term vision, architecture and investment roadmap for global connectivity ensuring the network estate enables business growth, digital transformation, security and operational excellence.
Strategic Leadership & Cross-Functional Alignment
- Own the Global Network and Communications strategy, aligned to SATS business objectives
- Establish a three-year strategic roadmap covering connectivity, network architecture, cloud integration, telecommunications and collaboration platforms
- Act as the authoritative voice on network and communications strategy, investment priorities, and risk mitigation
- Define standards and reference designs with lifecycle and exception handling through Global Enterprise Architecture and the Architecture Review Board
- Establish operational integration with Global Support and the regional operations teams
Network & Connectivity
- Govern global routing and name services, cloud interconnects, site connectivity, SD-WAN, network segmentation, QoS, and private connectivity to cloud platforms
- Lead simplification initiatives including SD-WAN/SASE, DNS/DHCP/IPAM, and ZTNA
- Deliver global network and connectivity designs with site patterns, interconnect maps, and SD-WAN policies
- Ensure reliable and performant connectivity for Azure, M365, and hybrid workloads across all regions
- Define network segmentation models and connectivity standards for airport, warehouse, and corporate environments
Infrastructure Services
- Provide foundational services for compute, storage, directory, and secure access in data centres and edge locations
- Deliver reference designs for core infrastructure services and secure access where relevant
- Support the consolidation and modernisation of on-premises infrastructure
Industrial & Warehouse Connectivity
- Own design and standards for automated guided vehicles (AGVs) and elevating transfer vehicle (ETVs), etc.
- Establish and govern industrial wireless, private cellular, and low-power sensor networks
- Deliver industrial connectivity standards for automated vehicles, sensors, and edge gateways with approved supplier options
- Partner with Edge Gateway Engineers on protocol translation and secure backhaul for OT/IoT devices
Endpoint Management
- Own standards and platform services for device lifecycle management, unified endpoint security (Defender for Endpoint), modern device management (Intune/MDM), and endpoint compliance
- Establish and govern device configuration baselines across physical and virtual endpoints
- Support the global modernization of device provisioning via Intune and Autopilot, enabling zero-touch deployment and cloud-first management
Observability & Recovery
- Establish health telemetry and alert policy for network and core services, with capacity and performance management
- Own recovery objectives, runbooks, and exercises for network and core services
- Deliver dashboards with trend analysis, risks, and recommendations on a regular cadence
- Drive risk-based approvals and pre-deployment checks for high-impact infrastructure and industrial connectivity changes
Key Requirements
- Bachelor's degree in Computer Science, Engineering, Telecommunications, or related technical discipline required
- Master's degree in Business Administration, Technology Management, or related field strongly preferred
- Relevant professional certifications highly valued: CCIE/CCNP, Azure Network Engineer Associate, SD-WAN vendor certifications, ITIL Expert
- 15+ years of progressive technology leadership experience with minimum 7 years in senior network engineering, infrastructure, or telecommunications roles
- Network Transformation: Substantial experience leading large-scale network modernisation initiatives, including SD-WAN/SASE rollouts, ZTNA implementations, and hybrid cloud connectivity
- Industrial & OT Connectivity: Demonstrated experience designing and managing connectivity for operational technology environments, including warehouse automation, IoT sensor networks, and industrial wireless systems
- Endpoint Management: Proven track record implementing enterprise-scale modern device management solutions including Microsoft Intune, Autopilot, and unified endpoint security platforms
- Global Operations: Proven track record managing geographically distributed teams across multiple time zones and cultural contexts, with specific experience operating in EMEA, APAC, and The Americas
- Aviation, transportation, logistics, or field operations sector experience preferred with understanding of airside operations, warehouse environments, and 24/7/365 operational requirements
- Network Architecture: Expert-level knowledge of enterprise networking including global WAN/LAN design, SD-WAN, SASE, network segmentation, quality of service, private cloud connectivity, and DNS/DHCP/IPAM management
- Industrial Connectivity: Deep understanding of industrial wireless standards (Wi-Fi 6/6E, private 5G/LTE), AGV/ETV control networks, sensor protocols, edge computing, and protocol translation for OT/IoT environments
- Endpoint & Device Management: Comprehensive knowledge of Microsoft Intune, Autopilot, Defender for Endpoint, MDM/MAM frameworks, and device compliance policies for diverse device fleets
- Cloud & Hybrid Infrastructure: Solid understanding of Azure networking services, ExpressRoute/private peering, hybrid cloud architectures, and the integration of on-premises and cloud infrastructure
- Security & Zero Trust: Strong foundation in zero-trust network architecture, network access control, microsegmentation, and security compliance for regulated environments
- Observability & Resilience: Working knowledge of infrastructure monitoring and observability tools, capacity planning, disaster recovery architecture, and SRE practices as they relate to network and core infrastructure reliability
