Director, Global Financial Ops & Data Operations

What You'll Do

• Manage day to day operations and SLAs related to global customer payments Investigate and resolve challenges for customers and internal teams related to payments issues

• Work with the commercial, operations and product teams to identify areas of improvement and create and monitor new processes to keep teams as efficient as possible

• Liaise with our payment partners to reduce any friction for customers

• Build out processes required for new product and territory launches

• Create and constantly update payment policies and procedures

What You'll Bring

• Experience with customer contact operations in a fast paced environment.

• Experience with direct management of teams including performance management and development.

• Great verbal and written communication skills.

• Experience in managing a payment operations function (ideally within Financial Services or FinTech)

• Proficiency in data tools including excel/sheets. SQL & Python is preferred but not required.

• Start-up experience preferred

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. You'll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.