The Centre Director plays a critical leadership role in supporting the Head of Department (HOD) in the strategic and operational management of the Centre. This position oversees multiple functional teams, including Operations, MDW Interviews, Finance & Charity, Communications, and Partnerships & Programmes. The Director works closely with the HOD to ensure strategic alignment, effective stakeholder engagement, and the successful execution of the Centres mission.
Key Responsibilities
- Collaborate with the HOD to identify, develop, and implement strategic initiatives and ensure alignment across all teams.
- Provide leadership and guidance to Team Leads to support the achievement of departmental goals and performance targets, including key initiatives.
- Ensure teams adhere to established processes, policies, and compliance standards.
- Assist the HOD in managing human resource matters, including recruitment, staff appraisals, and workforce planning.
- Oversee daily operations with the Team Leads, including case management, programme execution, facility management, and handling of public feedback and media inquiries.
- Represent the Centre in meetings, forums, and collaborative initiatives with internal and external stakeholders.
- Cultivate and maintain strong relationships with key partners, including government agencies, community organisations, embassies, and NGOs.
- Monitor emerging trends and recommend appropriate strategies or action plans.
- Undertake additional responsibilities assigned by the HOD.
Qualifications & Experience
- Degree in any discipline, with a minimum of 5 years of leadership or management experience
- Proven experience in supervising and managing cross-functional teams.
- Strong analytical and problem-solving capabilities.
- Strong communication skills and stakeholder management experience.
- Ability to work independently while fostering team collaboration.
- Adaptable and resilient in navigating evolving challenges and priorities.
- Capable of managing multiple priorities and meeting tight deadlines.
- Experience in migrant domestic worker sector and knowledge of its related regulations is a plus.
- Willingness to work on weekends, particularly Sundays, when necessary.
