Director, Business Development - Casino, International Marketing (Greater China Region)

As a Director / Executive Director, Business Development - Casino, International Marketing (Greater China Region), your key responsibilities would include but not limited to:

Job Responsibilities

Customer Engagement and Relationship Management
. Responsible for Business Development execution with a focus on developing the pipeline of second-generation High Net Worth Individual.
. Drive profitable growth by acquiring, developing, and servicing long-term relationships with UHNW customers.
. Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties, to key premium segments and target markets.
. Engage constantly with key customers to drive customer loyalty to Marina Bay Sands.
. Ensure that all key customers of the target market are sufficiently engaged.
. Grow and maintain a specific assigned book of business through personalized sales engagement, in compliance with all company policies and regulations.
. Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
. Build detailed profiles on key premium player to develop in-depth knowledge of individual player preferences
. Develop a deep understanding of the financial status of patrons for source of wealth and credit purposes. To liaise and coordinate with the credit and premium account management department for any outstanding.
. Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
. Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

Planning and Development

. Prepare market analysis specific to the targeted customers segments.
. Develop an expertise with respect to the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
. Enable and support a culture of communication, compliance, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
. Provide strong leadership to respective team members (where required) and assume ownership in their professional development and growth.
. Advocate and be the role model of operating under a shared vision with shared business objectives under senior leadership.
. Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
. Protect the integrity and reputation of Marina Bay Sands and the team members.
. Actively participate in collaborative strategic planning processes within the team and with other departments to identify opportunities that will drive optimal growth and both short- and long-term profitability.

Job Requirements

Education & Certification
. Degree in hospitality or related field preferred

Experience
. Possess a minimum of 7 years solid experience in managerial positions in the field of Casino Marketing or player development.

Other Prerequisites
. Business proficiency in English, with fluency in 1 other Asian language to communicate with guests from different countries effectively.
. Proficient in the use of Microsoft software including Word, Excel, Outlook etc.
. Highly motivated, self-manageable, and sales-driven in a collaborative work culture
. Customer-centric and service-oriented, focused on hospitality and the customer experience
. Proven organizational skills and time management capability
. Adept at balancing the need for multi-tasking and prioritization of tasks
. Embrace challenges and overcomes obstacles with positive attitude
. Possess an ability to handle conflicts and solve problems in a culturally diverse environment
. Champion a culture of collaboration, learning, and adaptability amongst team members
. Seek continuous learning and improvement in personal and professional capacities
. Display leadership skills, executive presence, and general business acumen