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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Opportunity:
Reporting to the Innovation Solutions and Workflow Consulting Lead in Singapore, the incumbent is tasked with spearheading the digital innovation vision and strategy for Roche Diagnostics in Singapore. The primary objective is to position Roche Diagnostics as the foremost and trusted partner in digital solutions. In this pivotal role, you continuously evaluate and improve the customer experience through subject matter expertise in the Roche digital solution,
As the Digital Solutions Specialist/ Senior Digital Solutions Specialist, you are responsible for:
Configuration: Roche digital solution configuration and customization according to customer requirement
Integration & implementation: Integrating Roche digital solutions with existing systems in laboratory to ensure seamless operation & dataflow
Testing: Conducting thorough testing of digital solutions before deployment.
Technical Assistance: Provide technical support and assistance to end-users promptly and efficiently, ensuring minimal disruption to operations and user experience.
Documentation and Knowledge Sharing: Document support interactions, including issues encountered and solutions provided, to build a knowledge base for future reference and training purposes.
Training: Conduct training sessions and create instructional materials to educate end-users on the effective utilization of digital solutions, emphasizing best practices and optimizing functionality.
Collaboration: Collaborate with cross-functional teams/ external vendors, including Synapxe, engineers, and product managers, to ensure smooth implementation/ resolving complex issues, prioritize enhancements, and contribute to the continuous improvement of digital solutions.
Continuous Improvement: Identifying opportunities for system enhancements and process improvements based on user feedback and industry best practices.
Compliance and Security: Adhere to compliance standards and security protocols to safeguard sensitive information and ensure regulatory compliance in all digital solution support activities.
Who You Are:
Bachelors or Masters in computer science or equivalent.
Proven work record with at least 5 years+ experience as a IT support specialist
Extensive experience in technical support roles, demonstrating clear interfacing skills with a diverse range of internal and external stakeholders.
Preferably, 3-5 years of experience in the healthcare ecosystem.
Skills and Attributes:
Strong technical aptitude and proficiency in troubleshooting software, applications, and digital platforms.
Ability to analyze issues, identify root causes, and implement effective solutions in a timely manner.
Dedication to providing exceptional customer service and resolving user inquiries and concerns with patience and professionalism.
Commitment to continuous learning and professional development to stay abreast of emerging technologies, industry trends, and best practices in digital support.
Ability to collaborate effectively with cross-functional teams, including Synpaxe, engineers, and product managers, to escalate issues and contribute to continuous improvement efforts.
Flexibility to adapt to evolving technologies, user requirements, and organizational priorities in a dynamic work environment.
Demonstrated customer-centric mindset.
Excellent verbal and written communication skills, including the ability to effectively chair meetings.
Experience in communicating technical concepts to a non-technical audience.
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
Throughout our 125-year history, Roche has grown into one of the world’s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas. Our commitment to our people, partners, stakeholders and, most importantly, our patients remains as strong as it was on the first day of our journey.
Job ID: 144594731
