Digital Solution Consultant (SMEs Go Digital)

5-7 years
24 days ago
Job Description

Job Description

What The Role Is

As part of the Sectoral Transformation Group in IMDA, the SMEs Go Digital Division aims to make going digital simple for SMEs. With digital technology transforming every sector of Singapore's economy, it is essential that our SMEs have the digital technologies and capabilities to seize growth opportunities in the digital economy.

In support of this effort, the SMEs Go Digital Division develops Industry Digital Plans (IDP) as a roadmap to guide SME's digital adoption and capability development, as well as supports technology adoption by SMEs through the curation and pre-approval of suitable digital solutions.

What You Will Be Working On

Define and curate impactful digital solutions readily adoptable by SMEs in assigned sectors:

  • Jointly define the business objectives and outcomes for Digitalisation with your sector lead agencies
  • Source and evaluate market-ready solutions with strong and potential to deliver on your defined business objectives and outcomes
  • Define and create transparent and simple checklists of requirements for solutions vendors to evaluate their own solutions for market readiness, including key functional, performance, and compliance requirements for their sectors
  • Perform approval processing of solutions vendors applying for their solution to be pre-approved as a supported solution within different government funding schemes, including but not limited to the Productivity Solutions Grant programme
  • Regularly measure and improve performance and relevancy of solution portfolio in assigned sector

Assist the Solutions Curation Team Lead in the following:

  • Build an understanding of the solutions landscape and the relative performance of each solution
  • Measure performance of approved solutions, including but not limited to total adoption, adoption across time periods, solution usage, productivity gained,
  • Evaluate and recommend changes to the solutions within assigned sector depending on factors such as take-up, usage, pricing, and other changes to market conditions
  • Collaborate with sector lead agencies to suggest, define, and create new solution categories that are aligned to, or are to be added to the industry's IDP
  • Communicating and operationalising changes of requirements to existing solutions to the solution providers

Continually evaluate and improve solution curation and onboarding process and structures:

  • Apply process improvement methodologies (Kaizen, 6 Sigma) to reviewing existing processes and identify gaps in process outcomes and efficiencies
  • Redesign processes and policies, and implement changes, together with team lead, product team, and sector lead agencies for an efficient and delightful experience for all stakeholders

What We Are Looking For

  • Background in Computer Science, Information System, Business IT, or equivalent
  • At least 5 years of experience in business-IT functions on projects involving digital technologies, preferably with experience in business consulting, digital solution implementation, pre-sales support
  • Strong working knowledge in ICT (added advantage if you have one or more technical knowledge domain in Cyber Security, Internet of Things, Robotics Process Automation, Blockchain, Personal Data Security, Data Analytics, Artificial Intelligence, Cloud Technology etc.)
  • Strong communication and stakeholder management to bring across clarity in technical solutions for various audiences
  • Domain knowledge of one or more key industries is a plus: manufacturing, land/air/sea transport, construction, environment services, security, early childhood, healthcare, financial services, legal, retail, food services/manufacturing, logistics, media etc.

This position will be commensurate with experience.

Only shortlisted applicants will be notified.

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