Collaborate with the Digital Team, including developers, product managers, and subject matter experts, to understand new and existing digital solutions.
Design, write, update, and maintain comprehensive user guides, how-to articles, and other documentation for our internal and external users.
Translate complex technical information into easy-to-understand language for a non-technical audience.
Proofread and edit documentation for clarity, grammar, consistency, and accuracy before publication.
Assist in organizing and maintaining documentation within our content management systems, specifically utilizing SharePoint for document storage and management.
Gather feedback from users and team members to continuously improve the quality and effectiveness of documentation.
Contribute to the development of documentation standards and best practices.
Assist in coordinating various digital projects, including scheduling meetings, tracking progress, and communicating updates to stakeholders.
Support the project manager or team lead in organizing project documentation, resources, and maintaining project schedules.
Help facilitate communication between different teams involved in digital projects to ensure smooth information flow.
Assist in compiling and delivering status reports to stakeholders.
Qualifications
Currently enrolled in a Bachelor's or Master's degree program in Technical Writing, English, Communications, Journalism, or a related field. (need)
Excellent written and verbal communication skills, with a strong command of grammar, punctuation, and style.
Ability to quickly grasp complex technical concepts and explain them clearly and concisely.
Strong attention to detail and organizational skills, with the ability to manage multiple tasks effectively.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
Familiarity with documentation tools or content management systems, particularly SharePoint, is a plus.
A self-starter with the ability to work independently and as part of a team.
Eagerness to learn and contribute to a fast-paced digital environment.
What We Offer
Hands-on experience in technical writing and documentation within a leading global company.
Mentorship from experienced professionals in the digital and technical communication fields.
Opportunity to build a portfolio of published user guides and documentation.
Exposure to innovative digital solutions and technologies.
