To monitor applications performances and dependencies to ensure operational reliability and provide data-driven recommendations for product optimisation.
To drive product security compliance by managing log reviews, vulnerability patching, and the implementation of updated IM8 requirements across all applications
To lead the team's transition towards enhanced customer support, optimising service delivery to improve user satisfaction and product experience.
To scale product operations across the different portfolios in the department.
Requirements:
At least three years of relevant experience in digital product delivery.
At least three years of relevant experience in product operations.
Strong interpersonal skills to co-create solutions and facilitate multi-party discussions.
Able to work independently in a fast-paced, uncertain environment.
Proficient in more than one of the following technologies: Servicenow ITSM and SPM, Slack integrations, Jira and Figma
