Digital Product Executive

Job description

Are you a proactive and results-oriented individual with a passion for products and healthcare A team player who thrives in a fast-paced, innovative environment and enjoys working with cross-functional teams If so, this is your opportunity to be part of Singapore's leading healthcare provider!

Role Overview

The Product Executive plays a pivotal role in shaping and executing the full lifecycle of digital healthcare and marketplace solutions from ideation and development to launch, optimization and scale. This role collaborates closely with technology, marketing, operations and clinic teams to drive digital adoption, elevate the user experience and ensure Fullerton Health's digital marketplace and healthcare initiatives deliver measurable value to both customers and business stakeholders. You can learn more about Fullerton Health's services at https://www.fullertonhealth.com/sg/ and our marketplace at https://marketplace.fullertonhealthtech.com/

Key Responsibilities

1. Product Development & Management

Assist in defining and crafting product requirements, user stories, and acceptance criteria for digital healthcare and marketplace solutions

Facilitate cross-functional collaboration across technology, marketing, operations, legal and clinic teams to align product requirements, execution and release timelines

Monitor and synthesise product KPIs, usage metrics, and qualitative user feedback (along with market research) to identify and propose opportunities for enhancements

Support backlog grooming and perform UAT (User Acceptance Testing) on new features and enhancements

Craft and maintain high-quality product documentation and demos for users and stakeholders

2. Marketplace & eCommerce Operations

Support the management and operations of Fullerton Health's digital marketplace, including product listings, content updates, and addressing customer queries

Monitor marketplace performance metrics (traffic, conversion, cart abandonment) and support initiatives to improve operational efficiency and customer satisfaction

Coordinate with vendors and internal stakeholders to onboard new health products and services, and to ensure seamless integration with existing systems, workflows and platform infrastructure

Ensure compliance with healthcare and data protection regulations across all digital listings and transactions

Collaborate with Digital Marketing to drive product discoverability, conversion rates and user engagement through targeted campaigns

3. Project Management

Manage timelines, deliverables, and dependencies between Product, IT, and external vendors

Prepare meeting materials, status reports, and documentation for product reviews or steering meetings

Track project budgets, invoices, and vendor contracts where required

4. MarTech & Digital Enablement

Support the implementation and integration of MarTech tools (e.g., CRM, analytics)

Assist in configuring and optimizing automation workflows and segmentation logic to enhance conversion and retention

Collaborate with IT, legal and vendors to ensure platform reliability, data integrity, and compliance with healthcare and data protection regulations

Requirements

Education & Experience

Diploma or Bachelor's degree in Business, Information Systems or related discipline

1 - 3 years of experience in Product Management, UX Design or eCommerce operations, preferably within the healthcare, tech or service industries

Familiarity with e-commerce platforms, healthcare ecosystems, health-tech platforms, or regulated environments is an advantage

We are seeking a versatile and driven individual who has:

A passion for building and launching digital products, and a strong interest across multiple domains including design, legal, finance, operations and marketing

Good understanding of digital platforms, UX principles, and customer journeys

Strong communication skills and the ability to manage projects and stakeholders across diverse functions and seniority levels

Keen analytical skills with an attention to detail , with the ability to interpret data, extract insights and support decision-making

Confidence collaborating across cross-functional teams that span both technical and non-technical stakeholders

Preferred Qualifications (not mandatory):

Experience with product management and design tools (e.g. Figma, Jira)

A basic understanding of system design, APIs and software engineering

Familiarity with data analytics tools such as Power BI

Familiarity with CRM and marketing automation tools

What We Offer

Opportunity to shape the future of digital healthcare

Opportunity to own and lead product initiatives

Exposure to both product innovation and operations in the healthcare space

Collaborative environment with cross-functional learning

Meaningful work that improves access to care and patient experience

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.