Digital eCommerce & Campaign Operations Intern #Generalinternship

Internship: Digital eCommerce & Campaign Operations Intern

Duration: 3-6 months

Department: Digital Channels

Location: 1 Serangoon North Ave 5

Be a Part of Something BIG!

We are looking for a proactive and detail-oriented Digital eCommerce & Campaign Operations Intern to support Singtel's eShop Mobile and Accessories portfolio.

This role offers hands-on exposure to digital commerce, online marketing campaigns, website operations, and customer experience management.

The intern will play a key role in supporting day-to-day campaign execution, content management, website updates, and operational processes that contribute to online sales growth and conversion optimization. Working closely with cross-functional teams including Marketing Communications, Business Operations, Developers, Designers, and Product Managers, the intern will help ensure a seamless and engaging online shopping experience for customers.

This is an excellent opportunity for someone interested in eCommerce, digital marketing, campaign management, and online business operations.

Make an Impact by

• Support the achievement of eShop Mobile and Accessories sales targets, including online sales contribution goals.
• Assist in the execution of weekly campaigns, promotions, and tactical initiatives to drive traffic, conversion, and revenue.
• Support content and merchandising updates across Singtel.com, Spring Digital, Detox, and Accessories pages.
• Assist with updating promotional banners, product listings, pricing information, promotional mechanics, and Terms & Conditions.
• Conduct quality assurance checks to ensure website content accuracy and consistency.
• Assist in preparing campaign communications, including SMS campaigns, eDMs, and retargeting eDM activities.
• Coordinate with Developers, Business Operations, Marcom, Designers, and other stakeholders to ensure promotions and website updates are delivered accurately and on time.
• Assist with order verification processes, stock monitoring, fulfilment follow-ups, and customer escalations arising from online purchases.
• Support operational reporting, documentation, and continuous improvement initiatives.

Skills for Success

• Currently pursuing a Diploma or Bachelor's Degree in Business, Marketing, Communications, E-Commerce, Digital Media, Information Systems, or a related field.
• Strong interest in eCommerce, digital marketing, and online business operations.
• Strong organizational and project coordination skills.
• Detail-oriented with high accuracy in content and data management.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Excel, PowerPoint, and Microsoft Office applications.
• Familiarity with CMS, email marketing, CRM campaigns, or eCommerce platforms is advantageous.
• Self-motivated and eager to learn.
• Strong problem-solving skills and willingness to take ownership.
• Team player with a customer-first mindset.

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!