This role supports the daytoday operations, maintenance, and governance of the regional corporate website and internetrelated digital platforms.
Reporting to a manager, the executive will serve as a key coordination point between internal stakeholders, regional teams, IT, and external agencies to ensure that all website updates and digital requests are properly assessed, aligned with corporate policies, and executed accurately and in a timely manner.
The role requires strong stakeholder communication skills, a working understanding of website and CMS operations, and attention to detail in managing requests, enforcing governance standards, and maintaining overall website health and stability.
Key Responsibilities
1. Stakeholder Coordination & Governance
- Act as the main point of contact for website-related requests from local and regional stakeholders
- Review and assess incoming requests, ensuring alignment with corporate guidelines, policies, and governance standards before execution
- Provide clear guidance to stakeholders on feasibility, scope, and best practices
- Coordinate with agencies/vendors to ensure accurate implementation of approved requests
2. Content & Website Operations Support
- Support content governance across regional websites and digital platforms.
- Coordinate and track website updates with agencies to ensure timely and accurate delivery Perform CMS updates, basic testing, and validation where required.
- Maintain access permissions and user accounts in accordance with internal controls
3. System & Platform Operations Assistance
- Coordinate with agencies and IT on system maintenance, releases, bug fixes, and performance tuning.
- Monitor website performance and flag issues proactively
- Assist in managing digital platform accounts (e.g., GTM, GSC, analytics tools).
Ensure proper organization and usage of digital assets
4. Digital Operations & Continuous Improvement
- Conduct routine checks to ensure website functionality, accuracy, and content quality
- Identify inconsistencies or issues across corporate websites and follow up for resolution
- Support analytics review and highlight insights for optimisation opportunities Maintain and update digital SOPs and guidelines and governance guidelines
- Support training sessions for internal teams on CMS and digital tools.
5. Security & Compliance Coordination
- Maintain digital asset inventory and assist in security documentation.
Support security-related processes including vulnerability tracking and remediation coordination.
- Ensure compliance with internal policies (e.g., ISMS, PDPA) for all website-related activities
6. Administration & Project Support
- Support vendor management processes (onboarding, quotations, PR/PO, invoicing) Help track budgets, contract timelines, and vendor deliverables.
- Support documentation for internal and external audits.
- Assist in project coordination across development, UAT, and rollout stages
Key Skills & Requirements
- Strong stakeholder management and communication skills
- Basic understanding of web systems, CMS platforms, and digital operations.
- Ability to evaluate requests and apply governance/policy frameworks
- Familiarity with digital analytics tools (GTM, GSC, GA4) is a plus.
- Awareness of cybersecurity, PDPA, and digital governance concepts.
- Detail-oriented with strong coordination and follow-through skills
- Experience working with agencies and cross-functional teams
Ideal Candidate Profile
- Handson experience with website updates, CMS usage, or digital operations.
- Comfortable acting as a bridge between business users, IT, and vendors
- Able to balance multiple requests while maintaining quality and governance standards
- Proactive, structured, and meticulous in execution
- Interest in web technology, digital platforms, or online operations.
- Degree or diploma in computer science, digital marketing, IT or or related fields
