Digital Business Partner (Service Transformation) (DSC/ET)

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture from the people we hire, to working with each other, to our partners and customers.

About our Line of Business eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

As a Dedicated Digital Business Partner, you will be responsible for serving as the primary liaison between our company and our clients, ensuring seamless delivery of IT solutions and services. You will work closely with the Service Delivery Directors to understand client requirements, develop strategic IT initiatives, and drive value-added services to enhance client satisfaction and loyalty. This role reports directly to VP, Business Operations and dotted to Digital Transformation Office.

Be Part of Our Success

• Collaborate with the Service Delivery Directors to develop and implement IT strategies aligned with client objectives and business goals.
• Act as the main point of contact for the client regarding all IT-related matters, including project updates, issue resolution, and service enhancements.
• Provide expert advice and guidance to clients on IT best practices, emerging technologies, and industry trends to support informed decision-making.
• Lead the identification and evaluation of IT opportunities and risks, and develop proactive mitigation plans to ensure successful project delivery.
• Facilitate regular meetings with clients to review project status, discuss upcoming initiatives, and address any concerns or challenges.
• Coordinate cross-functional teams within the organization to deliver high-quality IT solutions on time and within budget.
• Manage client expectations and ensure alignment between client requirements and project deliverables.
• Drive continuous improvement initiatives to optimize IT service delivery processes and enhance client satisfaction through POCs.
• Serve as a trusted advisor to clients, fostering long-term relationships and identifying opportunities for additional service offerings.
• Stay abreast of industry developments and technology advancements to anticipate client needs and maintain a competitive edge.

Qualities We Value

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 10 years of progressive experience in IT, with at least 3 years in a consulting role.
• Proven track record of successfully managing client relationships and delivering IT solutions in a BPO or consulting environment.
• Strong technical expertise across multiple IT domains, including but not limited to software development, infrastructure, cybersecurity, AI and data analytics.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Demonstrated leadership capabilities, with experience leading cross-functional teams and driving results in a fast-paced environment.
• Strategic mindset with the ability to think critically, analyze complex problems, and develop innovative solutions.
• Strong business acumen and understanding of industry trends, regulations, and compliance requirements.
• Certifications such as PMP, ITIL, AWS, Azure or relevant technology certifications are a plus.

Our Commitment That Goes Beyond the Norm

• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

If you meet the qualifications and are passionate about driving client success through innovative IT solutions, we invite you to join our team as a Digital Business Partner. Apply now to be part of our dynamic and growing organization!