Digital Business Analyst

As a Digital Business Analyst, you will support the Chief Information Officer (CIO) and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

. Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

. Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

. Evaluate and recommend technologies (including AI tools), aligning with government's technology directions and WOG central solutions, through hands-on experimentation.

. Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

. Ensure system readiness for deployment and analyse the impact of changes.

. Assist the CIO in identifying digital transformation opportunities.

. Define product vision, roadmap, and objectives aligned with business strategy.

. Communicate product strategies and use data to inform decisions.

What We Are Looking For

. Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

. Experience in at least one full software/product development cycle (Agile preferred).

. Strong analytical, problem-solving, and influencing skills.

. Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

. Proactive, motivated, and inquisitive mindset.

. Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

. Business Analysis certification (e.g., CBAP).

. Past development or consulting experience.

. Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

. Some exposure to modern web technologies such as React, JavaScript, Python, Java, or .NET (C#) will be an advantage.

. Familiarity with government development tools and CI/CD concepts, including SHIP/HATS, is a plus.

. Experience working with Agile tools such as Figma, Miro, or JIRA

. Experience facilitating workshops, focus groups, and sprint reviews

. Knowledge of data analytics and product metrics

. Certification such as Scrum Master or Product Owner is a plus

. Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

. Experience to rapid application development platforms such as OutSystems

. Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

. Singaporean only