IBM Consulting is seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.
You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.
Key Responsibilities
Technical Leadership & Day 2 Operations
- Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs
- Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems
- Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies
- Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions
- Drive identification and remediation of technical debt, performance bottlenecks, and operational risks
User & Access Management
- Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines
- Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements
Team Management & Delivery
- Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability
- Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities
- Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations
Partner Management
- Engage solution partners to understand product lifecycle and plan upgrade roadmaps for platforms and applications.
- Establish working relationships to manage, prioritize and mitigate any risks arising due to CVE, EOS, compliance etc.
Client Engagement & Governance
- Act as the primary Day 2 technical point of contact for client stakeholders.
- Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership
- Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements
Required Professional and Technical Expertise
- At least 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles
- Proven hands-on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations
- Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification
- Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context
- Solid understanding of IT service management practices covering service requests, change management, incident and problem management
- Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment
- Willingness to work in an access restricted datacenter environment with limited access to personal devices.
- Singapore Citizen due to the security clearance requirement
Preferred Professional and Technical Expertise
- Prior working experience within Singapore's public sector, government agencies, or defence
- organisations.
- Familiarity with Singapore Government security classification frameworks and data handling requirements
- Working knowledge of data integration and ETL concepts hands-on experience with tools such as Talend is a plus
- Python scripting skills for operational automation, monitoring, or administrative tasks
- Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity
