Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
IBM Consulting ASEAN is seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.
You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.
Key Responsibilities
Technical Leadership & Day 2 Operations
- Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs
- Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems
- Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies
- Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions
- Drive identification and remediation of technical debt, performance bottlenecks, and operational risks
User & Access Management
- Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines
- Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements
Team Management & Delivery
- Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability
- Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities
- Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations
Partner Management
- Engage solution partners to understand product lifecycle and plan upgrade roadmaps for platforms and applications.
- Establish working relationships to manage, prioritize and mitigate any risks arising due to CVE, EOS, compliance etc.
Client Engagement & Governance
- Act as the primary Day 2 technical point of contact for client stakeholders.
- Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership
- Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements
Preferred Education
Bachelor's Degree
Essential
Required technical and professional expertise
- Minimum 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles
- Proven hands-on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations
- Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification
- Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context
- Solid understanding of IT service management practices covering service requests, change management, incident and problem management
- Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment
- Willingness to work in an access restricted datacenter environment with limited access to personal devices.
- Singapore Citizen or Permanent Resident (mandatory)
Preferred Technical And Professional Experience
Preferred / Advantageous
- Prior working experience within Singapore's public sector, government agencies, or defence organisations.
- Familiarity with Singapore Government security classification frameworks and data handling requirements
- Working knowledge of data integration and ETL concepts; hands-on experience with tools such as Talend is a plus
- Python scripting skills for operational automation, monitoring, or administrative tasks
- Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity
