Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors;
Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs);
Manage Infrastructure projects;
Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
Manage the procurement and leasing of end-user computing requirements;
Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
Manage incidents and problems for system related issues;
Ensure availability of ICT infrastructure systems and data centre facilities equipment
Requirements
At least 3 years of experience in running IT infrastructure operations or data centre operations;
ICT project management and people management skills;
Strong problem-solving and analytical skills;
Results and customer oriented;
Team player with organization and people management skills; and
Good communication skills, both oral and written
Additional Requirement
Knowledge of Singapore Government procurement and ICT governance processes is preferred;
Knowledge of the Government IM8 policies is preferred;
Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;
Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;
