Responsibilities
- Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
- Manage the appointed Agency Facilities Management contractors and EUCD contractors;
- Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
- Ensure compliance to IM8 policies and ICT policies and Standard Operating Procedures (SOPs);
- Manage Infrastructure projects;
- Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
- Manage the procurement and leasing of end-user computing requirements;
- Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
- Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
- Manage incidents and problems for system related issues;
- Ensure availability of ICT infrastructure systems and data centre facilities equipment;
- Monitor infrastructure performance;
- Perform systems log review;
- Follow-up and ensure audit findings are addressed;
- Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning;
- Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor;
- Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of ICT systems.
Professional Qualifications
Basic Requirement
- Diploma/Degree in IT, Facilities Management, or related field
- Experience in IT
- operations or data centre operations;
- CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
- Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.
Additional Requirement
- Certification in CompTIA Network will be an added advantage;
- Certification in AWS Cloud Practitioner will be an added advantage;
- Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;
- Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and
- Any other relevant professional certifications.
Skill Set and Experience
- At least 3 years of experience in running IT infrastructure operations or data centre operations;
- ICT project management and people management skills;
- Strong problem-solving and analytical skills;
- Results and customer oriented;
- Team player with organization and people management skills
