Responsibilities
Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing a best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Our services include: . Home rental service: Assist with finding housing options, negotiating lease terms. . Settling-in service: Assist with bank account opening, utilities set up, etc. . Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting. . School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc. Responsibilities: - Responsible for overseeing the landing destination services in all countries in the APAC region, improving employee satisfaction scores, and standardizing operational processes. - Assign cases in the APAC region to vendors, and ensure a high level of service delivery and employee experience by effectively cooperating with global vendors and local partners, and setting up operational processes and mechanisms, etc. - As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees. - Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. - Responsible for employee experience improvement, which involves building and updating the knowledge base for all APAC countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
Qualifications
Minimum Qualifications: - Bachelor's degree or higher in Business Administration, Human Resources, Hospitality Management, or a related field. - 4+ years of experience in global mobility, destination services management, or international relocation operations, preferably within a multinational organization. - Proven track record of managing third-party vendors or relocation management companies (RMCs) across multiple countries or regions. - Strong understanding of relocation lifecycle processes, including home search, settling-in, and school search services. - Excellent stakeholder management skills, with the ability to communicate effectively and build relationships across all levels of the organization. Preferred Qualifications: - Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs. - Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
