Desktop Support Technician

5 day work week : Monday to Friday
Location : CBD ( Central Business District ) Area

..Summary of Skill Sets and Job Scope..

Experienced IT professional with strong expertise in ..Microsoft 365 (M365), Microsoft Intune, Active Directory, network support, and end-user desktop services...

Proficient in managing and configuring ..Microsoft Intune.. for device enrollment, policy implementation, compliance management, and application deployment. Provides administration and support for core ..M365 services.., including Exchange Online, Teams, OneDrive, and SharePoint Online, with hands-on troubleshooting and escalation management for complex issues.

Skilled in ..Active Directory administration.., including user and group management, permissions control, Group Policy implementation, and monitoring event logs for security and performance optimization.

Experienced in ..network and infrastructure support.., troubleshooting connectivity issues impacting end-user devices, and assisting in maintaining network environments.

Strong background in ..desktop support.., delivering both remote and onsite technical assistance for hardware and software issues, performing installations and configurations, conducting preventive maintenance, and managing IT assets lifecycle.