Desktop Support Specialist

Job Title: End User Support Engineer L1

Location: Singapore

Duration: 6 Months ( Extendable )

Requirement Details:

• Skill: End User support Engineer
• Role: L1
• JD Attached: Yes
• Location: Singapore

Job Summary:

The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network

Key Responsibilities:

1. Technical Support:

• Provide first- and second-line support for hardware and software issues.
• Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
• Respond to service requests and incidents in a timely manner.

1. Hardware & Software Management:

• Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
• Install and update software applications and drivers.
• Set up and maintain user accounts and permissions.

1. Asset Management:

• Manage IT inventory, including desktops, laptops, and peripherals.
• Ensure proper documentation and tracking of IT assets.

1. Network Support:

• Assist with basic network troubleshooting (e.g., connectivity, printer access).
• Support VPN, wireless, and LAN/WAN configurations as required.

1. Collaboration & Training:

• Work closely with other IT teams to resolve escalated issues.
• Provide user training for new hardware or software implementations.

1. Security & Compliance:

• Ensure devices are compliant with company security policies and standards.
• Conduct regular updates and patches to maintain system integrity.