Desktop Support (M365)

Key Responsibilities

. Enroll users/devices into M365 and Intune

. Provide desktop support and resolve helpdesk tickets

. Escalate issues to meet SLAs

. Perform system imaging/re-imaging

. Maintain asset inventory

. Update incident records and documentation

. Support Outlook, Teams, OneDrive, and SharePoint

Requirements

. ITE/Diploma with 1-3 years IT or desktop support experience

. 3+ years experience with Windows 10 and Office 365

. Basic knowledge of AD, networking, servers, storage, cloud

. Good spoken/written English

Preferred

. Helpdesk/call centre experience

. Ability to prioritize and coordinate tasks

. Able to mentor juniors and manage small IT projects

Certifications (Preferred)

. CompTIA A+, Network+, Security+, Microsoft Windows Client, Managing Modern Desktops