Desktop Support (Help Desk)

Job Title : Desktop Engineer

Essential Qualifications

. ITE or Diploma with minimum 1-3 years desktop support or IT-related experience

. Minimum 3 years of experience with Microsoft Windows 10 and Microsoft Office 365

. Basic skills in Active Directory, OneDrive, servers, networking, storage, and cloud technologies

Preferred Attributes

. Previous IT helpdesk or call center support experience, including remote support

. Knowledge in supporting workstations and related components

. Good verbal and written communication skills

. Strong coordination and prioritization skills

. Ability to work with urgency and communicate effectively with team

. Ability to mentor and train junior engineers

. Able to manage small projects such as OS upgrades and software implementation